We pride ourselves on customer satisfaction.
If you would like to return your unused, unopened individually wrapped tests (e.g. Starter Kit or Refill Pack), please contact us to initiate a return within 14 days of the original order date. You will be asked to return the item to Undercover Colors at your expense. Upon receiving the return, we will issue you a refund of the retail price and sales tax that you originally paid but deduct any shipping and handling costs (if any were included in your original order). Obtaining a refund does not close your Undercover Colors Account.
If your product is defective or damaged, please contact us and detail the incident along with a picture of the defect or damage. You will receive a prepaid shipping label to return the defective or damaged product and a replacement should arrive to your door within 3 - 5 business days.
Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
Please contact us for all other questions about ordering or product information. We try to respond to all inquiries within two (2) business days.